Terms and Conditions

1. Introduction

Welcome to Jarahi. By accessing or using our website, you agree to abide by these Terms and Conditions. Please read them carefully before engaging with our services. If you do not agree, kindly refrain from using our website.

2. Eligibility

To use our website or make purchases:

You must be at least 18 years old or have the consent of a legal guardian.
By using our website, you confirm that you meet these requirements.

3. Use of the Website

When using Jarahi’s website, you agree to:

Engage only in lawful activities.
Avoid infringing on the rights of others.
Refrain from introducing malicious code (e.g., viruses or trojans).

We reserve the right to restrict access to users who breach these terms.

4. Product Information

We strive to ensure product descriptions, prices, and other details on our website are accurate. However:

We do not guarantee the absence of errors.
Prices and availability are subject to change without notice.

In case of inaccuracies, we reserve the right to correct errors or cancel orders before processing.

5. Pricing and Payment

All prices are listed in PKR (Pakistani Rupees).
Payments must be made through our secure payment gateway.
You are responsible for providing accurate and complete payment information.

We use industry-standard encryption to ensure secure transactions.

6. Service Policy

Jarahi is committed to providing high-quality products and exceptional customer service.

We aim to process orders promptly and keep you informed throughout the transaction.
Support is available during business hours via email or phone.

7. Shipping Policy

We offer reliable shipping services across Pakistan.
Delivery timelines vary based on location and product availability.
Shipping costs are displayed during checkout.
External factors such as courier delays, natural disasters, or unforeseen circumstances may affect delivery times.

For any shipping-related queries, contact our customer support team.

8. Refund, Return, and Cancellation Policy

8.1 Returns

You may return any unused item in its original condition and packaging within 7 days of delivery.
To initiate a return, contact our customer service with your order details.
Return shipping costs are your responsibility unless the item is defective or delivered incorrectly.

8.2 Refunds

Refunds are processed after we inspect and approve the returned item.
Refunds will be issued to the original payment method.
Please allow 7 business days for the refund to reflect in your account.

8.3 Cancellations

Orders can be canceled before shipment by contacting us.
Once shipped, cancellations are treated as returns.

8.4 Non-Returnable Items

For safety and hygiene reasons, some items (e.g., personal care products and opened medical supplies) cannot be returned.

9. Warranty

All products sold by Jarahi come with applicable manufacturer warranties.

Warranty claims must be directed to the manufacturer.
We will assist with warranty processes where possible.

10. Terms and Conditions for Giveaways and Lucky Draws

Eligibility: Participation is open to individuals who meet the specified eligibility criteria, which may vary by promotion. Certain product categories or purchase conditions may apply.
Entry Requirements: The company reserves the right to set conditions for participation, including but not limited to purchase requirements, registration, or other qualifying criteria.
Winner Selection & Final Decision: Winners will be selected through a random draw or as per the announced selection method. The company reserves the sole and absolute right to interpret these terms and conditions. All decisions made by the company regarding giveaways and lucky draws, including but not limited to winner selection, disqualification, and prize distribution, are final and binding and cannot be challenged, appealed, or contested in any manner.
Prize Collection: Winners must provide valid proof of purchase, identification, and any other required documents to claim their prizes. Failure to do so may result in disqualification.
Taxes & Additional Costs: Any applicable taxes, duties, or additional costs related to the prize shall be borne by the winner unless otherwise specified.
Use of Winner Information: By participating, winners must provide both photo and video testimonials and consent to the use of their name, image, and testimonial for promotional purposes without additional compensation.
Exclusions & Limitations: The company reserves the right to modify, suspend, or cancel any giveaway or lucky draw at its discretion, including disqualifying participants who violate the terms.
Liability Disclaimer: The company is not responsible for any technical errors, lost entries, or other factors beyond its control that may impact participation.
Changes & Termination: The company may amend these terms at any time without prior notice. Participation in any giveaway or lucky draw constitutes acceptance of the most recent terms.

11. Limitation of Liability

Jarahi is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product in question.

12. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

13. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect upon posting on our website. Continued use of our website constitutes acceptance of the revised terms.